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 Post subject: jessops
PostPosted: Tue Aug 30, 2011 5:00 pm 
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i bought £1400 of camera gear from jessops, waited 3 weeks to get it because they had the lense (sigma 70-200 os f2.8) on back order,
got it today and theyve sent me a sigma 50-200 f4-5.6

fuming is an understatement right now :(


Last edited by stephen.rooke on Fri Sep 16, 2011 10:15 pm, edited 1 time in total.

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 Post subject:
PostPosted: Tue Aug 30, 2011 5:04 pm 
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Location: London, United Kingdom
Been dealing with them for 2 years now, had no problems whatsoever.

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 Post subject:
PostPosted: Tue Aug 30, 2011 5:10 pm 
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bought a d90 last year and was fine, but how can the biggest camera retailer in the country mix up a 70-200 f2.8 and 50-200. next time im ordering from clifton cameras as someone on here recommended,


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 Post subject:
PostPosted: Tue Aug 30, 2011 5:55 pm 
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stephen.rooke wrote:
how can the biggest camera retailer in the country mix up a 70-200 f2.8 and 50-200

The 50-500mm F4.5-6.3 APO DG OS HSM and the APO 70-200mm F2.8 EX DG OS HSM are adjacent to each other on the Sigma website and my guess is that they are also adjacent on the Jessops order system. If so it just took one misplaced mouse click, albeit followed by a failure to double-check the order before the "Enter" button was clicked. Disappointing but mistakes do happen so I'd judge them more by how quickly they put things right. Let us know how you get on.

Bob.

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 Post subject:
PostPosted: Tue Aug 30, 2011 6:03 pm 
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ill see what they say, just fed up because im off from work for a week soon and wanted it before then which doesnt look likely now


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 Post subject:
PostPosted: Wed Aug 31, 2011 11:37 am 
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been speaking to jessops, there going to replace the lens but they need a few weeks as they have to order a new one, they said it was sigmas fault for sending the wrong one. initially asked me to return it to the normal returns address but sigma have since said they want the lens returned to a guy at head office and wont send jessops another one until they he has it in his possession, they should be coming to collect before 1pm tomorrow.


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 Post subject:
PostPosted: Wed Aug 31, 2011 11:49 am 
This is a shame to hear.

But agree with Bob, it was an honest mistake and how efficiently and quickly they deal with the issue will tell us more.


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 Post subject:
PostPosted: Wed Aug 31, 2011 5:00 pm 
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Would've been cool if you'd ordered a 50-200 and got a 70-200 instead... :wink:

- Bjorn -

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 Post subject:
PostPosted: Wed Aug 31, 2011 8:40 pm 
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I have bought cameras in store three times, and ordered online once. As I have mentioned before, they act as agents for Colorama (Lastolite), and just pass on the information.

Before anyone asks, it did take a considerable amount of time for the Coloramas to arrive, but the rest of the order arrived when I expected it to.

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 Post subject:
PostPosted: Fri Sep 16, 2011 8:39 pm 
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finally got the lens today. glad its finally sorted


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 Post subject:
PostPosted: Fri Sep 16, 2011 8:40 pm 
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I think the title of this thread should be abolished.

It is completely uneccesary, rude, and slang.

Remember that Jessops Sponsors Cameralabs

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 Post subject:
PostPosted: Fri Sep 16, 2011 9:34 pm 
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congrats, hope it will serve you well 8)

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 Post subject:
PostPosted: Fri Sep 16, 2011 10:16 pm 
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changed the title but still not happy, shouldnt have to wait a month to get what i ordered have a lot of messing around, they shouldnt be sending orders out without double checking them


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 Post subject:
PostPosted: Fri Sep 16, 2011 11:57 pm 
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It's unfortunate that it happened and I'd be very aggrieved myself but have you not made a formal complaint? Forgive my bluntness but self pity and going on about your dissatisfaction here won't achieve anything worthwhile in your favour nor is it even remotely likely to effect a change in the way things are run on their side. With a complaint, you may at least feel you've done something about your grievance.

A complaint is an opportunity on their part to improve their operations as they are alerted to a problem and your complaint can lead to a positive outcome. You never know, they could compensate you for the inconvenience. I agree that a lot of the time, how a person or company deals with a mistake they made says more about their character than the fact a mistake was made.

Canon 500D wrote:
It is completely uneccesary, rude, and slang.

I believe the word you're looking for is slanderous but slander implies that the OP's statement of a mix up and the delays is false and malicious, which I doubt is the case.

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